Westin hotels case study | Operations Management homework help

Answer these 3 questions (1 page per question) according to the case study at the attachment

Question 1: Present and discuss your own ideas on how you would have advised to include the “five human truths” described in the case study into a Westin hotel operation. What programs would you propose? How would you implement them? What would you want to be careful about?

Question 2: Discuss how the HR training program developed based on the Westin three core values (instinctive, personal, renewal) affected the overall product and operations of the hotel?

Question 3: In “the road ahead”, suggest your ideas as to why Westin brand seems to be loosing ground despite all the innovations? What would you suggest as a next step for the Brand?