Volunteers and organizations

Volunteers often have a field of vision that extends over many parts of an organization. In addition they are often an integral part of many customer-facing functions and are exposed directly to stakeholders and their needs. How can organizations best utilize this perspective to garner information that can influence organizational plans, processes, and decisions?

* I need 3 different answers to this question with at least 2 references for each.

* write 150-200 words

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