Urg, urgent | Nursing homework help

  Choose one of the following question please 

Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?

During this hospital stay, how often did nurses listen carefully to you?

During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?

Question: provide system based solution from the article.

Do not include increasing staffing as your solution.