Schwarz management, Productivity Case Study help

Hello

I have completed the Case Study write up portion of the assignment but am having some trouble with the 3 follow up questions and possibly get any feedback on my write up.

A copy of the case study is at this link  

http://www.chegg.com/homework-help/productivity-measuresbackgroundeconomists-managers-long-reco-chapter-14-problem-2c-solution-9780078025747-exc

schwarz_mgt86512_assignment_14.docx