omen who apply for craft positions are encouraged to try for outdoor craft jobs,such as those titled installer-repairer and line worker.All employees hired as outside technicians must ﬁrst pass basic installation school, whichincludes a week of training for pole climbing. During this week, employees are taught toclimb 30-foot telephone poles. At the end of the w
eek, they must demonstrate the strength and skills necessary to climb the pole and perform exercises while on it, such as lifting heavy toolsand using a pulley to lift a bucket. Only those who pass this ﬁrst week of training are allowed to advance to the segment dealing with installation.Records have been maintained on the rates of success or failure for employees who attend the training school. For men, the failure rate has remained fairly constant at 30 percent. How-ever, it has averaged 70 percent for women.The human resource department has become concerned because hiring and training em- ployees w
ho must resign at the end of one week is a tremendous expense. In addition, the goalof placing women in outdoor craft positions is not being reached.As a ﬁrst step in solving the problem, the human resource department has started inter-viewing the women who have failed the ﬁrst week of training. Each employee is asked her reasons for seeking the position and encouraged to discuss probable causes for failure. Inter-views over the last two months disclosed that employees were motivated to accept the job be-cause of their wishes to work outdoors, work without close supervision, obtain challengingwork, meet the public, have variety in their jobs, and obtain a type of job unusual for women.Reasons for failure were physical inability to climb the pole, fear of height while on it, an ac-cident during training such as a fall from the pole, and a change of mind about the job after learning that strenuous work was involved.In many instances, the women who mentioned physical reasons also stated they were not physically ready to undertake the training; many had no idea it would be so difﬁcult. Eventhough they still wanted the job, they could not pass the physical strength test at the end of one week.Some stated that they felt “inﬂuenced” by their interviewer from the human resource de- partment to take the job; others said they had accepted it because it was the only job a
vailablewith the company at the time.
1.What factors would you keep in mind in designing an effective selection process for the position of outdoor craft technician?2.What would you recommend to help Ringing Bell reduce the failure rate among womentrainees?