1. Business formal Good News Letter: write an adjustment letter saying “Yes” to the manager of The Loft, whose letter is in Figure 6.8. Please read page 155 to page 157 to see the letter formats.
2. Write a bad news letter to an appropriate reader about one of the following situations:
a. Your company has to discontinue Saturday deliveries because of rising labor and fuel costs.
b. You are the manager of an insurance company writing to tell one of your customers that, because of a reckless driving citation, his or her rates will increase.
c. You have to refuse to send a bonus gift to a customer who sent in an order after the promotion period ended.
d. You have discontinued a model that a business customer wants to reorder.
e. You have to notify residents of a community that a bus route or hours of operation are being discontinued.
f. You represent the water department and have to tell residents of a community that they cannot water their lawns for the next month because of a serious water short-age in your town.
g. You cannot repair a particular piece of equipment because the customer still owes your company for three previous service visits.
Please read page 155 to page 157 to see the letter formats.